Learning from Incidents Is Not the Goal
The goal is not for organizations to learn from incidents: It’s for them to be better, more successful businesses.
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Join For FreeThe Growing Gap Between Theory and Practice
Most Organizations Are Struggling With the Basics
Connecting Learning, Change, and Business Outcomes
Practical Advice for Incorporating Learning into Your Organization
I've been at the business end of highly effective incident management programs, semi-broken ones, and many in between.
Think Carefully About the Return on Investment of Your Actions
Use Transparency as a Catalyst for Serendipitous Learning
Sell the Upside of Changes, Rather Than Telling People What They Shouldn’t Do
Published at DZone with permission of Chris Evans. See the original article here.
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